Our aim is to provide a quality service. However things can go wrong. We fully comply with Lewisham Primary Care Trust’s complaints procedure and in the event that you wish to make a complaint or provide feedback we recommend you to speak or write to the Practice Manager who will handle the matter with you.
You can also log in your complaint in the complaint book which is available at reception. The Patient Liaison and Advice Service (PALS) department is also able to assist patients and details are available below.
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is kept for as long as the site is active or it is deleted by a site administrator.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.