It is easier and quicker to manage appointments, request repeat prescriptions and view your test results, via our online service. Simply log in and select an option.
If you wish to start using online services, you can create an account by clicking on the “Online services” tab below. Once you have created your account, you can book one appointment at the practice.
If Patient Access is unavailable you are advised to use alternative methods to arrange your appointment or request your Repeat Prescription.
Can another Healthcare Professional help?
Do you need to the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Appointments can be booked in person, via telephone or online
- The telephones are manned from 8.00am until 6.30pm on Mondays, Wednesdays, Thursdays and Fridays, and from 8.30am until 8.00pm on Tuesdays
- We run extended hours clinics every Tuesday from 6.30 – 8.00pm
- The practice is closed between 1:15pm and 2:00pm daily; however the telephones are manned during this time for non-medical and urgent medical enquiries
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment at time of calling
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
Same Day Appointments
A significant number of GP appointments are made on the same day. Please call 020 8692 0033 at 8am on weekdays or login to your Patient Access account to book one of these appointments.
You can book appointments to see our Practice Nurse or Healthcare Assistant in the same way or at short notice during the day subject to availability.
You can book appointments in advance with a GP, our Practice Nurse or Healthcare Assistant subject to availability. These consultations are suitable for non-urgent problems and reviews of conditions.
We also accommodate patients outside the normal clinic hours in an emergency and this is mainly between 9:00am and 9.30 am. These are NOT appointments and as such you may have to wait for a longer time. Therefore for these we encourage patients to call as early as possible.
If you would like to discuss a medical concern with a doctor over the telephone, please call reception. If appropriate the receptionist will add your name to the telephone consultation list and a GP will call you back when they become available. In order to respect patients’ time-constraints and confidentiality, doctors will not take calls during appointments unless it is a life-threatening emergency. You will be informed if the GP you wish to speak to is not available that day and given the opportunity to speak to an alternative doctor. You will also be advised if a face-to-face appointment will be more appropriate for your concern.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.