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Patient Rights

The Charter of Patient Rights and Responsibilities

The Charter of Patient Rights and Responsibilities (the ‘charter’) summarises what you’re entitled to when you:

  • use NHS services
  • receive NHS care in England and Wales

It also covers what you can do if you feel that your rights have not been respected.

What are the 10 RIGHTS of the patient?

  • The Right to Be Treated with Respect.
  • The Right to Obtain Your Medical Records.
  • The Right to Privacy of Your Medical Records.
  • The Right to Make a Treatment Choice.
  • The Right to Informed Consent.
  • The Right to Refuse Treatment.
  • The Right to Make Decisions About End-of-Life Care.

What is Patients Charter?

The Patients Charter explains the kind of service anyone should expect from the health delivery system,it explains the health rights of patients without ignoring the patient’s responsiblities and obligations as well as how one can give feedback on the quality of services you are provided with or have required.

If you are dissatisfied with the outcome of your complaint from either NHS England or this organisation then you can escalate your complaint to Parliamentary Health Service Ombudsman (PHSO).

Some of our key pledges to patients are to:

  • Ensure that any transfer between services is as smooth as possible and you are fully involved
  • Provide a clean and safe environment
  • Share with you any letters sent between clinicians about you
  • Treat you with courtesy and give support in the handling of any complaint and ensure it has no effect on any future treatment
  • Identify, acknowledge and learn from mistakes, complaints and claims

Some of your responsibilities are to:

  • Treat NHS staff and other patients with respect
  • Keep appointments or cancel within a reasonable time
  • Give positive or negative feedback about your experiences and the treatment and care you receive

Full details about the rights, responsibilities and pledges set out within the NHS Constitution are available at: